Warranty, Return & RA Status

Warranty, Return & RA Status

At Tech Junction, we understand how essential your tech is – whether it’s for work, study, or play. While we carefully test and pack every product, issues can sometimes occur. If you need to return an item for warranty or assessment, our team is here to guide you through the process with minimal hassle, in full alignment with Australian Consumer Law.

Please note: Ex-display units will be repaired or replaced under warranty. No refunds are available for ex-display units.

Our Warranty & Return Process

Once you lodge a return or warranty request:

  • We request an RA (Return Authorisation) number from the supplier or manufacturer.

  • Once received, we organise return shipping or collection.

  • The item is then sent for assessment, where the supplier or manufacturer determines if a fault exists, and whether it is major or non-major.

Major vs Non-Major Faults – What’s the Difference?

Under Australian Consumer Law:

A major fault is one that:

  • Would have stopped someone from buying the product if they knew about it

  • Is unsafe

  • Is significantly different from the description or sample

  • Can’t be fixed within a reasonable time

If a major fault is found, you're entitled to a refund, replacement, or compensation.

A non-major fault means the item can be repaired. In this case:

  • The supplier/manufacturer may repair the item

  • Or we may offer a replacement, refurbished unit, or refund, depending on availability and circumstances

Resolution & Timeframe

Once a resolution is confirmed:

  • Refunds or credits are processed to your original payment method or applied as store credit.

  • Repaired or replaced items may take additional time to return, depending on supplier turnaround times.

The full process usually takes a few weeks, depending on the issue and response times from the supplier or manufacturer.

Transparency & Support

We’re committed to clear communication, keeping you informed throughout the process. Some delays may occur due to external factors (e.g., supplier approval), but rest assured we continue working behind the scenes to reach a fair and timely outcome.

Need to Follow Up?

If you'd like to check the status of your warranty or return, simply contact us with your:

  • Order Number or

  • RA Number

We’re always here to help.